This Vendor Agreement governs the relationship between Gatherlane and each Vendor that creates a vendor profile, submits information, displays services, receives enquiries, quotes, accepts bookings, receives payments or otherwise uses the vendor features of the Platform.
By creating a vendor profile, submitting vendor information, accepting an enquiry or using vendor features, the Vendor agrees to this Vendor Agreement, the Terms of Service, Privacy Policy, Refund Policy and any other applicable feature terms.
The Vendor is an independent contractor and independent business. Nothing in this Vendor Agreement creates an employment relationship, partnership, joint venture, agency, franchise or representative relationship between Gatherlane and the Vendor unless expressly agreed in writing.
The Vendor is solely responsible for the goods or services it offers, including pricing, quotes, service delivery, quality, safety, availability, compliance, staff, subcontractors, equipment, insurance, licences, permits, tax, invoices, refunds and customer complaints.
Unless Gatherlane expressly provides standard booking terms, each Vendor must provide clear quote, booking, cancellation, rescheduling, delivery, travel, overtime, deposit, refund and payment terms to the relevant Event Owner or Guest before a booking is confirmed.
Vendors must respond to enquiries and customer communications professionally and within a reasonable time. Vendors must not move users off the Platform to avoid applicable platform fees, commissions, safety checks, payment rules or record-keeping requirements where such conduct is prohibited by Gatherlane's published rules.
Vendor prices, platform fees, commissions, listing fees, transaction fees, payment gateway fees and payout deductions must be clearly displayed or communicated before they apply. Gatherlane may charge Vendors fees or commissions as set out on the Platform or in a separate written agreement. The current commission rate is set out in the Schedule below.
Vendor cancellation and refund terms must be clear, fair, lawful and consistent with the CPA where applicable. A Vendor may not impose unreasonable cancellation penalties or terms that unlawfully exclude consumer rights.
Where a Vendor fails to deliver, materially underperforms, cancels without proper cause, breaches agreed terms or supplies defective goods or services, the Vendor is responsible for remedies, refunds, replacements, re-performance, damages or other lawful outcomes that may apply.
Gatherlane may assist with dispute resolution but does not guarantee a particular outcome. Gatherlane may take reasonable action against a Vendor profile where repeated complaints, fraud, unsafe conduct or non-performance is reported. The current dispute-resolution process is set out in the Schedule below.
Vendors may receive personal information of Event Owners, Guests or other users for the limited purpose of responding to enquiries, providing quotes, managing bookings, delivering services and handling related support. Vendors must process that information lawfully, securely and only for the purpose for which it was shared.
Where a Vendor independently decides how and why to use personal information, the Vendor may be a separate Responsible Party under POPIA and must maintain its own privacy notice, security safeguards, retention practices and data subject request processes. Vendors must not use user contact details for unrelated marketing without a lawful basis.
The Vendor retains ownership of materials it lawfully owns. By uploading vendor content to the Platform, the Vendor grants Gatherlane a non-exclusive, worldwide, royalty-free licence to host, store, reproduce, display, transmit, resize, crop, format, promote and use the content for the purpose of operating and promoting the Vendor profile, the Platform and related event features.
The Vendor warrants that its content does not infringe any intellectual property, privacy, personality, dignity or other rights of any person. Gatherlane may remove or restrict vendor content that is unlawful, misleading, poor quality, infringing, offensive or inconsistent with Platform standards.
Gatherlane may allow users to submit reviews or ratings. Vendors must not submit fake reviews, manipulate ratings, pressure users to remove honest reviews or retaliate against users for lawful feedback. Gatherlane may moderate, remove or refuse reviews that are unlawful, abusive, irrelevant, fraudulent, defamatory or otherwise inconsistent with Platform rules.
Gatherlane may suspend, hide, restrict or terminate a Vendor profile where the Vendor breaches this Vendor Agreement, fails verification, receives serious or repeated complaints, acts unlawfully, misleads users, creates payment or safety risk, infringes rights, fails to pay fees or exposes Gatherlane to legal or reputational risk.
The Vendor may stop using vendor features by closing its profile, subject to completion of existing bookings, payment obligations, refund obligations, dispute handling, record retention and any outstanding fees.
The Vendor indemnifies Gatherlane against claims, losses, liabilities, costs, penalties and expenses arising from the Vendor's goods or services, profile content, breach of law, breach of this Vendor Agreement, unlawful processing of personal information, customer complaints, refund claims, chargebacks, service failures, staff or subcontractor conduct, tax obligations or infringement of third-party rights. Nothing in this clause limits liability that may not lawfully be limited.
This Vendor Agreement is governed by the laws of South Africa. The parties will first attempt to resolve disputes in good faith. If unresolved, either party may refer the dispute to a competent South African court or other competent forum with jurisdiction.
| Item | Details |
|---|---|
| Legal entity | YENKO BUDDY (PTY) LTD trading as Gatherlane |
| Registration number | 2025/302541/07 |
| Registered office | 25 Hill Park, 27 Carisbrook Street, Cape Town, Western Cape, 8001 |
| Website / platform | gatherlane.events and related Gatherlane websites, applications and services |
| Commencement / effective date | 10 July 2026 |
| Contact | legal@gatherlane.events |
This schedule sets out Gatherlane's current operational figures referenced by Sections 4.5, 4.6 and 4.8 above. It is informational and may be updated by Gatherlane with notice as permitted under Section 4.5; the governing legal terms remain those set out in Sections 4.1–4.15.
Gatherlane currently charges a commission of 15% of the Booking Value on each confirmed Booking. This commission covers payment processing fees, platform infrastructure, fraud protection and dispute resolution services. Gatherlane may adjust the commission rate with 30 days' written notice to Vendors; the new rate applies to Bookings accepted after the effective date of the change, and previously confirmed Bookings are not affected. Commission is calculated on the gross Booking Value before any taxes.
| Booking Value | Commission (15%) | Net Payout to Vendor |
|---|---|---|
| GHS 1,000 | GHS 150 | GHS 850 |
| GHS 2,500 | GHS 375 | GHS 2,125 |
| GHS 5,000 | GHS 750 | GHS 4,250 |
Vendors must respond to each Booking Request within 48 hours of receipt; unanswered requests expire automatically. When a Vendor accepts a Booking Request, the Event Owner is charged the agreed Booking Value immediately, and a binding commitment to deliver the agreed services is created between the Vendor and the Event Owner, with Gatherlane acting as payment intermediary.
Payouts are initiated after the event date, once any applicable dispute window has passed, and are transferred to the Vendor's registered bank account via Paystack (typically 1–5 business days after initiation).
| Cancellation Timing | Event Owner Refund | Vendor Payout |
|---|---|---|
| More than 14 days before the event | 100% | 0% |
| 7–14 days before the event | 50% | 50% |
| Less than 7 days before the event | 0% | 100% |
If the Vendor cancels a confirmed Booking at any time, the Event Owner receives a full refund (100%) and the Vendor receives no Payout, plus a cancellation strike. Three cancellation strikes within 12 months may result in suspension or permanent removal of the Vendor account. A no-show is treated as a Vendor cancellation with the same consequences and may result in immediate suspension.
Evidence for a dispute must be submitted within 7 days of the dispute being opened; evidence submitted after this window may not be considered. Possible outcomes are: full refund to Event Owner (Vendor receives 0%), partial refund (Admin sets the percentage), no refund (Vendor receives full Net Payout), or a Vendor penalty strike with 0% payout.
Vendors are solely responsible for all applicable taxes, including income tax and VAT, on income earned through the Platform, and for holding appropriate professional indemnity, public liability and (where applicable) employers' liability insurance. Gatherlane does not withhold tax on the Vendor's behalf unless required by law, and does not provide insurance cover for Vendor activities.